S.No

Due Diligence for New Merchants

1

Clearly demonstrate that the applying and e-commerce owner are one and the same, (domain name on e-mail address, cell number other indictors)

2

The website is fully functional - is not under construction or in process

3

Complete description and/or price of goods and services on the website

4

It is a bona fide business having no questionable/illegal products/services. This includes VISA/MC brand guidelines of no replica products being sold (please confirm)

5

Provide details for customer service contact including local contact number and e-mail address;

6

Physical address clearly mentioned

7

At least one physical address to be locally in Pakistan to comply with VISA/MC rules against cross-border acquiring

8

State policies for:

1. Standard delivery times of goods and services

2. Return/exchange of goods and services cancellation of orders; and

3. Refunds and refund policies

4. Privacy Policy

9

Transaction currencies are available for customers, including PKR

10

Customer Data needs to be stored on checkout page/ merchants database (please confirm)